― SAP QM SUPPORT
SAP QM Support – reliable in day-to-day operations.
We support your SAP QM system in day-to-day business: we resolve incidents, implement changes and keep your system up to date through releases and patches. Dedicated contacts know your processes, and clear SLAs define response times. This keeps your quality management stable as it grows with your requirements.
SERVICE LEVELS
Support with clear rules
SLA
Guaranteed response times
24/7
Emergency support for critical incidents
1–3
1st- to 3rd-level support
Plus
Ongoing process optimization
― SERVICES
What support covers
From incidents to enhancements: one point of contact for everything your SAP QM needs in operation.
01
Incident Management
We analyze incidents, fix the root cause and document the solution.
02
Change Requests
We implement new requirements in customizing – tested and documented.
03
Release & Patches
We support upgrades and patches and test your QM processes in advance.
04
Master Data Maintenance
We maintain and clean up inspection plans, characteristics and catalogs for you.
05
Process Optimization
We identify weaknesses in your processes and propose improvements.
06
Key User Coaching
We train your key users so your team can solve more on its own.
INCLUDED IN THE SERVICE
Dedicated contacts
Response per SLA
Transparent reporting
Documented solutions
― QM PROCESSES
What we support in SAP QM
We know your quality processes in detail – from goods receipt inspection to complaints – and keep them stable in operation.
Goods receipt and production inspection
Inspection lots at goods receipt and in production, inspection points and usage decisions.
Inspection plans and sampling
Characteristics, methods, catalogs and sampling procedures as a clean foundation.
YOUR BENEFITS
Contacts who know your system
Predictable costs
Knowledge stays documented
Quality notifications and 8D reports
Complaints and deviations with causes, actions and follow-up.
Quality and supplier certificates
Certificates for your customers and certificate receipt from your suppliers.
Upgrade-ready system (clean core)
Test equipment
Manage test equipment and plan calibrations.
Supplier evaluation
Results from inspections and notifications feed into your supplier evaluation.
― SAP BTP
Enhancements on SAP BTP
We don't implement new requirements as modifications to the core. Instead, we build them as separate apps on SAP Business Technology Platform – so your S/4HANA stays clean, stable and ready for every upgrade.
TYPICAL EXAMPLES
Inspection apps for tablet & phone
Dashboards for lots and notifications
Connecting measuring devices and labs
Supplier portals with QM integration
Replacing Z programs
Digital approval workflows
Clean Core
The core stays clean.
Easy upgrades
Less effort for updates.
Tailored
Apps for your processes.
― INTEGRATION
QM supported across modules.
We support QM with its interfaces to purchasing, production, sales and warehousing – including incidents that arise across modules.
SAP QM
Core module expertise
MM
Materials Management
Goods receipt inspection, quality info records, supplier releases, certificate receipt and supplier blocks.
EWM
Extended WM
Quality inspections at goods receipt, returns inspections, in-warehouse inspections and recurring batch inspections.
PP
Production Planning
In-process inspections, inspection points, characteristics in routings and integration into production and process orders.
S/4
SAP S/4HANA
Connected business processes, integrated data, flexible extensions and a secure digital foundation with SAP S/4HANA and SAP BTP.
SD
Sales
Delivery inspections, customer-specific quality certificates, customer complaints and returns inspections.
QM
Fiori Apps
Inspection lot processing, results recording, usage decisions and quality analytics in role-based apps.
― FAQ
Common questions about SAP QM support
How quickly do you respond?
Response times are defined in the SLA, graded by priority. Critical incidents always take precedence.
Do you also support systems you didn't implement?
Didn't find your question? Write to us – we reply within one business day.
Yes. We start by getting an overview of your system and processes and then take over support.
How is support billed?
We agree on this with you: as a fixed contingent or on a time-and-materials basis – whatever fits your needs.
How is SAP expertise demonstrated?
Through official SAP certifications of our consultants and many years of project experience in complex SAP landscapes.
― INITIAL CONSULTATION
Looking for reliable, hands-on support for SAP QM?
Talk to us about your system and your needs. You'll receive a tailored proposal for scope and service levels. We'll get back to you within one business day.
1d
Response within one business day